Sylvie Bérard, Ac. Acupuncture
5660 avenue Monkland, Montréal (Québec) H4A 2J3

PRIVACY COMMITMENT

Sylvie Bérard, Ac. places the utmost importance on protecting personal information, particularly health information. Accordingly, we comply with Quebec’s Law 25 and the professional obligations applicable to members of the Ordre des acupuncteurs du Québec.

TYPES OF INFORMATION COLLECTED

1. Administrative information: name, email address, telephone number, and information provided in forms (subject, message).
2. Health information: As part of acupuncture and massage therapy services, we may collect sensitive information such as general health status, symptoms, medical history, and information necessary for therapeutic assessment and follow-up.
3. Appointment scheduling: Appointments are scheduled through the Calendly system. Personal information, potentially including health information, may be collected by this platform.

PURPOSES OF COLLECTION

Information is collected solely for the purposes of providing safe and appropriate acupuncture and massage therapy services, establishing and maintaining a patient record, managing appointments, communicating with patients, and complying with legal and professional obligations.

CONSENT

Your consent is required for the collection, use, and retention of your personal information. In the case of health information, your consent is free, informed, and specific. You may withdraw your consent at any time, subject to obligations relating to the maintenance of professional records.

PATIENT RECORDS AND PROFESSIONAL OBLIGATIONS

In accordance with the requirements of the Ordre des acupuncteurs du Québec, a record is established for each patient. This record is confidential and is accessible only to the responsible professional. Information contained in the record may not be disclosed without your authorization, except where permitted or required by law.

RETENTION OF INFORMATION

Personal information, including patient records, is retained for the period required by applicable laws and regulations. After this period, the information is securely destroyed.

COMMUNICATION AND SHARING OF INFORMATION

Your personal information is never sold. It may be disclosed only to:

• the Calendly system for appointment management;
• technology service providers (such as hosting providers), where required;
• competent authorities where required by law.

All service providers and partners are required to respect the confidentiality of the information.

HOSTING AND TRANSFER OUTSIDE QUEBEC

This website is hosted by Spaceship. Data may be hosted outside Quebec, including in the United States. As a result, the data may be subject to the laws of those jurisdictions.

SECURITY MEASURES

We implement security measures appropriate to the sensitivity of the information, including restricted access to data, protection of computer systems, and professional practices governed by applicable standards. Despite these measures, no system is completely secure.

ELECTRONIC COMMUNICATIONS

Communications by email or through a web form involve certain risks. We recommend avoiding the transmission of sensitive health information through these methods whenever possible.

YOUR RIGHTS

You have the right to access your personal information, request that it be corrected, withdraw your consent, and obtain a copy of your record, subject to applicable rules.

PERSON RESPONSIBLE FOR THE PROTECTION OF PERSONAL INFORMATION

Sylvie Bérard, Ac.
Email: info@sylvieberard.com

COOKIES

The website uses cookies to collect information about website traffic and improve the user experience while using the website.

PRIVACY INCIDENT

In the event of an incident involving your personal information, we will take measures to limit the impact, notify you if a risk of serious harm is identified, and notify the appropriate authorities where required.

UPDATES TO THIS POLICY

This policy may be amended at any time.